Privacy Policy
We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with MeshOnByteOn's services.
1 Information We Collect
When you engage with our testing process improvement services, we collect information that helps us deliver better solutions for your business needs. This includes both information you provide directly and data we gather through your use of our services.
Personal Information You Provide
Information Collected Automatically
| Data Type | Purpose | Retention Period |
|---|---|---|
| Website usage patterns | Service improvement and user experience optimization | 2 years |
| System interaction logs | Technical support and troubleshooting | 1 year |
| Communication records | Project continuity and quality assurance | 5 years |
2 How We Use Your Information
Your information serves specific purposes related to delivering effective testing process improvements. We don't use your data for unrelated marketing or sell it to third parties.
Primary Uses of Your Data
We analyze your project requirements to develop customized testing strategies that address your specific business challenges. Your contact information helps us maintain clear communication throughout our engagement and provide ongoing support when needed.
3 Data Security and Protection
We implement multiple layers of security to protect your information from unauthorized access, alteration, or disclosure. Our security measures follow industry standards appropriate for the Taiwan business environment.
Important Security Notice
While we maintain robust security measures, no system is completely immune to threats. We continuously monitor and update our security protocols to address emerging risks in the IT services sector.
Technical Safeguards
Our systems use encryption for data transmission and storage, with access controls that limit information visibility to authorized personnel only. We conduct regular security assessments and maintain backup systems to ensure data integrity.
Physical Security
Our Hsinchu facility maintains controlled access protocols, and we work with vetted technology partners who meet our security standards. All devices containing client information are secured and monitored.
4 Your Privacy Rights
You have specific rights regarding your personal information under Taiwan's Personal Data Protection Act. We've designed straightforward processes for exercising these rights without unnecessary bureaucracy.
Access Your Information
Request a copy of personal data we hold about you, including how it's being used in your projects.
Correct Inaccuracies
Update or correct any personal information that's outdated or incorrect in our systems.
Data Portability
Receive your personal data in a structured format that you can transfer to another service provider.
Deletion Requests
Request removal of your personal information, subject to legal retention requirements for business records.
How to Exercise Your Rights
Contact us using the information below with your specific request. We'll respond within 30 days and guide you through any necessary verification steps. Most requests can be handled through direct communication with our team.
5 Data Sharing and Transfers
We share your information only when necessary to deliver our services or comply with legal requirements. Any sharing is done with appropriate safeguards and clear limitations on use.
Limited Service Provider Sharing
Certain aspects of our testing process improvement services may involve specialized tools or platforms. When this occurs, we ensure these providers meet our privacy standards and use your information only for the specific services they provide to us.
Legal Compliance
We may disclose information when required by Taiwan law, regulatory authorities, or in response to valid legal processes. We'll notify you of such requests unless legally prohibited from doing so.
We don't sell personal information to marketers or use it for advertising purposes unrelated to our testing services. Your project data remains confidential and is used solely to support your business objectives.
6 Data Retention and Deletion
We retain your information only as long as needed for business purposes or legal compliance. Different types of data have different retention periods based on their use in our services.
Project-Related Information
Technical documentation and project records are typically retained for five years to support ongoing maintenance and potential future enhancements. This helps us provide continuity if you return for additional services.
Communication Records
Email correspondence and consultation notes are kept for three years unless you request earlier deletion. This allows us to reference previous discussions and maintain service quality.
Automatic Deletion Process
We have systems in place to automatically remove outdated information according to our retention schedules. You'll receive notification before we delete information that might be relevant to ongoing projects or services.
7 Cookies and Website Technology
Our website uses standard web technologies to improve your browsing experience and help us understand how visitors use our services. Most of this data is anonymous and used for general website improvement.
Essential cookies enable basic website functionality like secure areas and form submissions. Analytics cookies help us understand which content is most valuable to visitors, allowing us to improve our resources and information.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit some website features, but won't prevent you from contacting us or learning about our services.
8 Changes to This Policy
We review and update this privacy policy annually or when significant changes occur in our data practices. Any changes will be posted on our website with a revised date, and we'll notify active clients of substantial modifications.
Changes typically reflect improvements in our security measures, updates to Taiwan privacy regulations, or modifications to our service delivery processes. We won't make changes that significantly reduce your privacy protections without clear notification and explanation.
If you have ongoing projects with us when policy changes occur, we'll discuss how any changes might affect your specific engagement and ensure you're comfortable with our updated practices.
Privacy Questions & Requests
Our team is available to discuss any privacy concerns or help you exercise your data rights. We aim to respond to all privacy inquiries within two business days.